Privacy Policy for Timberland Motorhomes

Last updated: May 22, 2025

Introduction:

At Timberland Motorhomes ("we," "us," or "our"), your privacy is of utmost importance to us. We are committed to protecting and respecting your personal data and ensuring that your experience with us is safe, transparent, and trustworthy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.timberlandmotorhomes.com), communicate with us by phone, email, or other channels, and use our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We take a minimalist approach to data collection and strive to only gather information necessary to provide and improve our services while respecting your privacy.

1.1 Personal Information You Provide

We do not proactively collect or store personal data unless you voluntarily provide it to us.

When you contact us via phone (01246 854853), email (sales@timberlandmotorhomes.com), or through any form of communication, you may share personal details such as your name, phone number, email address, and other relevant information to facilitate your inquiry.

Such personal information is used solely for responding to your requests and providing the services you require. We do not retain this information beyond the duration necessary to fulfill your inquiry.

We do not collect or store payment details or sensitive financial information.

 

1.2 Automatically Collected Information

When you visit our website, certain technical information is automatically collected to help us understand how visitors use our site and to improve performance.

This includes your IP address, browser type, operating system, device type, referral source, and browsing behavior (such as pages visited and duration).

This data is non-identifiable and cannot be used to personally identify you.

 

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies help us enhance your user experience, monitor website traffic, and ensure our site functions correctly.

Our Cookies Policy (see Section 4) provides detailed information on the types of cookies used, their purposes, and how you can manage them.

2. How We Use Your Information

Since we do not store personal data extensively, the information you share or we collect is used for the following purposes:

2.1 Providing Services and Support

To respond to your inquiries and provide information about our motorhomes, sales, and services.

To communicate with you about your requests, appointments, or any follow-up you may require.

2.2 Website Operation and Improvement

To analyze how our website is used and perform maintenance.

To improve our website layout, content, and features based on usage patterns and visitor feedback.

 

2.3 Legal Compliance

To comply with applicable laws, regulations, or legal processes.

To protect the rights, property, or safety of Timberland Motorhomes, our customers, or others.

2.4 Marketing and Communications

We do not send unsolicited marketing communications or share your contact information with third-party marketers.

If you subscribe to newsletters or marketing communications via an opt-in process, you can unsubscribe at any time.

3. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

3.1 Service Providers and Partners

We may share information with trusted third-party service providers who assist us in operating our business (e.g., hosting providers, website analytics, customer service tools).

These providers are contractually obligated to keep your information confidential and use it solely for the services they provide to us.

3.2 Legal Obligations

If required by law, regulation, or legal process, we may disclose your information to public authorities or other third parties.

We may disclose information to protect our rights, property, or safety or that of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party.

 

4. Cookies Policy:

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the site more useful to you.

4.2 Cookies We Use

We use a minimal number of cookies for the following purposes:

Essential Cookies: These are necessary for the website to function properly. They enable core features such as security, page navigation, and access to secure areas of the site. Without these cookies, certain services may not be available.

Analytical/Performance Cookies: These cookies collect anonymous information about how visitors use our website, including which pages are visited most often and error messages received. We use this data to improve our website’s performance and user experience.

Functional Cookies: Occasionally, functional cookies may be used to remember your preferences or settings to enhance your browsing experience.

4.3         Cookies We Do Not Use

We do not use cookies to collect personally identifiable information.

We do not use tracking cookies or third-party advertising cookies to follow you around the internet.

4.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to reject or delete cookies.

Blocking certain cookies may affect the functionality of our website.

For detailed instructions on managing cookies, visit www.aboutcookies.org or your browser’s help section.

5. Your Rights and Choices:

We are committed to upholding your rights regarding your personal data, even though we collect minimal personal information.

5.1 Access and Correction

If you have provided us personal information via email or phone, you can request access to that information.

You may also request correction or deletion of your personal data at any time.

5.2 Opting Out

You have the right to opt-out of receiving any marketing or communications from us. Simply reply to the email or contact us at sales@timberlandmotorhomes.com.

5.3 Data Portability

Upon request, we can provide you with a copy of your personal information in a commonly used, machine-readable format.

5.4 Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with your local data protection authority.

6. Security of Your Information:

We take data security seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

Our website is hosted on secure servers with industry-standard protections such as firewalls and encrypted connections (HTTPS).

While no method of transmission over the internet is 100% secure, we strive to safeguard your data to the best of our ability.

7. Data Retention:

Since we do not store your personal data, we do not retain information beyond the period needed to respond to your inquiries or fulfill your requests.

Any emails or records of communications may be retained for a limited time for customer service and legal compliance but are handled securely and confidentially.

8. Children’s Privacy

Our services and website are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16.

If we become aware that a child under 16 has provided us with personal data, we will take immediate steps to delete such information.

9. International Data Transfers:

Timberland Motorhomes operates primarily within the UK.

Your information may be stored and processed in countries outside your own, including countries that may not have the same data protection laws as your jurisdiction.

We ensure that appropriate safeguards are in place when transferring data internationally.

10. Links to Other Websites:

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of these external sites.

We encourage you to read the privacy policies of every website you visit.

11. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business needs.

When changes occur, the updated policy will be posted on our website with a revised “Last updated” date.

We encourage you to review this policy periodically to stay informed of how we protect your information.

12. Contact Us:

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Timberland Motorhomes

Phone: 01246 854853

Address: A617 Westbound, Heath, Chesterfield, S44 5SW

Email: sales@timberlandmotorhomes.com

We welcome your feedback and will respond promptly to all inquiries.

13. Legal Basis for Processing (For European Economic Area Residents)

Where applicable, we process your personal data based on your consent, legitimate interests, or to fulfill contractual obligations.

Since we do not store personal data, processing is minimal and limited to communications you initiate.

You have rights under GDPR including access, correction, erasure, restriction, objection, and data portability, which you can exercise by contacting us.

Summary:

At Timberland Motorhomes, we prioritize your privacy by minimizing data collection, not storing or sharing personal information unnecessarily, and using cookies solely to enhance your website experience. We are committed to transparency and security, ensuring you can trust us with your inquiries and visits.

Thank you for choosing Timberland Motorhomes.

This Privacy Policy was prepared with care by Timberland Motorhomes, using best practices and legal guidelines as of May 2025.